You may also visit our website at www.blackarrow.express.com where you can click on our “Support Icon” at the bottom right of our page.
Customer Service is open from 9:00 AM to 6:00 PM Mondays to Saturdays.
- METRO MANILA is within 3 days.
- LUZON is within 5 days .
- VISAYAS & MINDANAO is within 5 days.
A majority of delays are beyond the control of BAE. The most common reasons for delays affect First Mile, Last Mile, and Transits. These are activity segments that are exposed to the elements such as weather, traffic, and other extraordinary events beyond our control. For example, heavy rains cause flooding that cause traffic delays making areas in the Philippines suddenly impassable. In cases of extreme weather conditions, BAE needs to prioritize the safety of our personnel and may suspend operations to protect them along with the shipments they carry.
BAE works along a network of hubs and spokes. These hubs where your shipments are transferred, rely on a network or trucks, planes and sometimes ships to connect them. In circumstances where your shipment is offloaded or “bumped-off” in favor of passengers, shipment delays will occur. Similarly, if land transportation is hampered for reasons beyond our control, there will be unavoidable delays.
In circumstances of “Human Error” please do not hesitate to bring these matter to our attention at
firstname.lastname@example.org so that we can work correct them.
email@example.com or through Facebook’s Private Message.
firstname.lastname@example.org or through Facebook’s Private Message. We maintain a standard where all emails received within office hours need to be responded within 4 hours, while those sent during the evenings and Sundays will be answered within 24 hours. Please let us know by a “follow-up” heading if your concerns have not been attended to within those parameters.
email@example.com so that we could notify our IT to correct this fault.