You may check the status of your shipment through our tracking page at https://locator.blackarrow.express Simply key-in your tracking number or OID and click “enter”.
There are a number of ways to reach us.

Hubs are not stores nor branches. Hubs are operating stations that are focused on receiving and sending shipments to and from your doorstep. Requests for pick-ups must be coursed through: cs@blackarrow.express.
For safety and process management, you may coordinate your requests by emailing cs@blackarrow.express regarding our riders. You will receive a Call and/or an SMS (No-Reply) notification upon dispatch.
  • METRO MANILA is within 3 days.
  • LUZON is within 5 days .
  • VISAYAS & MINDANAO is within 5 days.
Deliveries out “ON-HOLD” are usually waiting for further instructions from any of these parties: The Sender, The Consignee, or The Dispatcher.
Two. (Invalid reasons: consignee not available, customer cancelled delivery)
Yes. You need to direct this request by email at cs@blackarrow.express using the heading “Pick-up Request”. Please indicate the area of pick-up so our customer service can coordinate with our area managers.
We operate from Mondays through Saturdays 9:00 AM to 6:00 PM except on Holidays and special events. Announcements will be made on our Facebook page: https://www.facebook.com/blackarrowexpress/
We do not place specific times and dates on “regular shipments” as these are processed in bulk for efficiency. 
Please provide details of these offenses and incidents to cs@blackarrow.express. Lost and Damaged shipments will go through a “claims procedure” as called by our Terms and Conditions. You may also file for a claim through a detailed account of the incident at cs@blackarrow.express.
The most common reasons for delays such as weather, traffic, bumped off by the airlines and other extraordinary events beyond our control.  In cases of extreme weather conditions, BAE needs to prioritize the safety of our personnel and the shipments they carry.
CNAs tend to happen primarily on COD transactions and rarely on pre-paid transactions. For this reason, BAE transmits an automated SMS to notify consignees that a dispatch has been scheduled. Nonetheless, if there are any irregularities and suspicions please do not hesitate to contact us at
cs@blackarrow.express
BAE utilizes an automated SMS notification upon dispatch for both pick-ups and deliveries. If you have not been receiving any SMS notifications from us, please do not hesitate to inform us through
cs@blackarrow.express so that we could notify our IT to correct this fault.
Please inform us through cs@blackarrow.express with the details of this irregularity so that we can investigate this with our compliance team.